I bought gems but they did not arrive

Gems are credited by our server after the payment provider confirms your payment, usually within a minute.

Try these first

1. Open the Shop in Pipling and wait a minute, then reopen the popup. Your balance updates when the extension syncs.
2. Make sure you are signed in with the same account you used to buy.
3. On this site, go to Account > Purchases and choose Restore purchases. This re-checks every receipt on your account.

Check your receipt

In Purchases your history shows each payment with its status. A payment marked Paid whose gems are missing is something we want to fix.

Still missing?

Contact support with the date, the pack and the email you paid with. Attach save diagnostics so we can see your sync history. We will credit the gems or refund the purchase.