Browse by topic
Getting startedHatching, the popup and side panel, daily chests.4 articles Pets & careFeeding, happiness, energy and evolving.2 articles ExpeditionsSlots, timers, loot and why pets come home tired.1 article Purchases & refundsGems, Quest Pass, receipts and refund requests.3 articles Account & syncSign-in, cloud save, devices and snapshots.2 articles PrivacyWhat we store, permissions and deleting data.2 articles
Popular articles
All 14 articles below- 1I bought gems but they did not arrivePurchases & refunds · 1 min read
- 2How streaks and streak freezes workGetting started · 1 min read
- 3Move your save to a new laptopAccount & sync · 1 min read
- 4How to cancel Quest PassPurchases & refunds · 1 min read
- 5What is the Questdex?Getting started · 1 min read
- 6How expeditions workExpeditions · 1 min read
- 7Getting started with PiplingGetting started · 1 min read
- 8Feeding, happiness and energyPets & care · 1 min read
- 9What Pipling stores and never collectsPrivacy · 1 min read
- 10Download your data or delete your accountPrivacy · 1 min read
Everything else
- Cloud save, snapshots and devicesHow syncing works, how many snapshots are kept and how to restore or remove a device.
- Evolving your QuestlingLevels, evolution forms at Lv 10, 25 and 50, and what carries over.
- Notifications and quiet hoursWhich notifications Pipling sends, the two-a-day limit and how to switch them off.
- Refund policyWhen gem packs and Quest Pass can be refunded and how to request one.
Contact support
A real person replies by email, usually within 24 hours. Open the full contact page.